Website Care Plan

A monthly partnership that keeps your website fast, secure and continuously improving, run by a dedicated team rather than a ticket queue.

From 20 development hours a month, you get a project manager, developer, UX designer, DevOps and QA working to your marketing plan. Monthly sprint planning, weekly delivery, and a defined SLA when something urgent breaks.

The maintenance side is handled without you asking: core, theme and plugin updates, security monitoring, backups, uptime checks and QA. The rest of the time goes to the work that moves numbers, from landing pages and speed to CRO and technical SEO execution.

Less chasing developers. More marketing shipped.

We work best with brands that have an internal marketing team, where the website carries real commercial weight. It generates pipeline, supports campaigns, and cannot afford downtime.

Our clients are typically mid-market and enterprise organisations, including the University of Oxford, UTS, UNSW, Transport for NSW, Quantium, nib and Nine News. Most come to us with a strategy already in place from their internal team or agency, and need a technical partner who can execute it properly. Fast, clean, and without the back and forth.

We are not the right fit for a one-off brochure site, or for a business without a marketing function for our team to work alongside. If your website is a cost centre rather than a growth channel, you will get better value elsewhere.

Because most agencies treat website support as a ticket queue. We treat it as ongoing performance work.

Since 2016 we have built and maintained WordPress sites for marketing teams who need their website to keep pace with campaigns. The team supporting your site is the same calibre as the team that would build it: senior developers, UX designers, DevOps and QA, all in-house across Sydney and Kathmandu. No juniors, no outsourcing, no account manager in the middle.

The difference shows up between requests. We monitor performance, flag issues before they surface, and bring you improvements you did not have to ask for. Most support arrangements are reactive. This one is not.

If your current setup means chasing updates and waiting days for changes, that is the problem we exist to solve.

A single in-house WordPress developer costs $70,000 to $120,000 a year in salary, before recruitment, tooling, leave cover or management time. You get one skill set, one point of failure, and no cover when they are away or at capacity.

A care plan gives you a full team for less: project manager, developer, UX designer, DevOps and QA, all working to your marketing plan. Nobody goes on leave. Nothing stalls because one person is at capacity.

Ad-hoc developers create a different problem. Work gets done, but nobody owns the site. Standards drift, technical debt accumulates, and no one is accountable when performance slips. We own the website as an asset, not a task list.

No, our Website Care Plan is flexible and you can cancel at any time. While we recommend a minimum engagement of six months to fully demonstrate the benefits to your business, there are no long-term contracts or penalties for cancellation.

You can upgrade to our Website Scale Plan or the Enterprise Plan if you require a dedicated team for a specific campaign.

The Website Care Plan starts from $2,500 per month, billed monthly in advance. That covers from 20 development hours a month plus all maintenance, monitoring and support.

There is no lock-in. If your requirements grow beyond the plan, we will talk about the Scale Plan rather than quietly billing overage.

Sydney and Kathmandu. Our headquarters is in Sydney, with our full-time development team in Kathmandu, and we operate on Sydney time.

Everything is handled in-house by our own team of Marketechs™. No outsourcing, no freelancers, no third-party contractors. The developers working on your site today are the same ones working on it next quarter.

Emergency support runs 8am to 8pm AEST, with the development team working 10am to 7pm AEST alongside the Sydney office.

Most of our work runs in planned monthly sprints, but urgent issues do not wait for a sprint. We work to defined SLAs with priority-based response times.

P1 – Urgent: Your website is completely down or unavailable. Acknowledged within 1 hour, resolved within 4 hours.

P2 – High: Partial functionality is down, or a critical bug needs fixing. Acknowledged within 4 hours, resolved within 1 business day.

Emergency support runs 8am to 8pm AEST. Our full-time development team is based in Kathmandu, all in-house with no outsourcing or contractors, working 10am to 7pm AEST alongside the Sydney team.

For everything else, we log the request to your backlog, prioritise it on impact, and plan it into your upcoming sprint or discuss timelines at your regular check-in. You will always know what is being worked on, what is next, and how quickly urgent issues are being handled.

Most of the time it does not get that far. We monitor uptime and site health continuously, so the majority of issues are caught before they affect your campaigns. The SLA is the floor, not the plan.

Yes. Our Website Care Plan includes regular WordPress core, theme, and plugin updates. We also test changes in a staging environment to avoid conflicts, so your site stays stable and secure.

Yes. Speed is part of ongoing care, not a one-off project.

We monitor performance and fix what slows WordPress down: heavy plugins, messy code, bloated pages. You will see a faster site over time.

If speed is the main reason you are here and you want a dedicated 90-day push on Core Web Vitals, our Website Scale Plan goes deeper.

Once you sign up, we’ll schedule an initial kickoff meeting to understand your business, goals and priorities. From there, we establish a ClickUp board for task collaboration and begin our monthly sprints, keeping you informed with regular updates.

Book a free strategy session and we will look at your site together: what is slowing it down, what is at risk, and what the first ninety days would cover.

Bring your priorities and, if you have them, access to your analytics. You will leave with a clear view of the work whether or not you go ahead.

Book a free strategy session!