How to Set Up Shopify Order Tracking for Australian Customers

Table of Contents

• Set Up Store Location & Currency for Australia in Shopify Store
• Set Up Shopify Order Tracking, Customer Emails, and Shipments for Australian Orders
• Create Australia Post shipping labels within Shopify
• Managing Domestic and International Shipments
• Best Practices for Customer Satisfaction in Australia
• Case Study: How an Australian Outdoor Retailer Boosted Customer Satisfaction with Shopify Order Tracking
• Shopify Order Tracking FAQs
• How WP Creative Helps You Build a Shopify Store
• Conclusion

Let’s say you’re an Australian Shopify store owner.

You’ve worked hard to build your Shopify store, your products are getting attention, and orders are starting to roll in from Sydney, Melbourne, Brisbane, even remote towns in the Outback.

But then it starts:

“Where’s my order?”
“Do you have a tracking link?”
“It’s been a few days – has it even shipped?”

Sound familiar?

For many Aussie store owners, the post-purchase experience can be a nightmare, especially when orders travel across a huge country with different carriers, time zones, and delivery speeds.

That’s why setting up proper Shopify order tracking, specifically for Australian customers, isn’t just a nice-to-have, it’s essential!

It builds trust, reduces customer complaints, and keeps your business running smoothly.

In this guide, we’ll walk you through everything you need to know to make sure your customers stay informed from checkout to delivery – no matter where they are in Australia.

Set Up Store Location & Currency for Australia in Shopify Store

Before you start sending orders across the country, you need to make sure your Shopify store is correctly set up for the Australian market. This ensures accurate rates, smoother deliveries, and fewer headaches.

1: Set Your Store Location to Australia

This tells Shopify where you’re shipping from and helps calculate accurate shipping times and taxes.

How to do it:

1. Go to Settings > Store details
2. Under Store address, enter your Australian business address
3. Make sure the country is set to Australia
4. Save changes

Why it matters: Shopify uses this info to calculate shipping zones, and tax settings, and show location-specific info to customers.

2: Enable the Australian Dollar (AUD) as Your Currency

For local trust and seamless transactions, your currency should be set to AUD. Not doing so will show the USD by default and many visitors coming to your store will think of your store as an international store and therefore will not order.

Steps:

1. Go to Settings > Store currency
2. Select AUD – Australian Dollar
3. Save changes

Note: If you’ve already had sales, you’ll need to contact Shopify Support to change your currency.

3: Set Up Shipping Zones for Australia

Customise shipping by location to reflect delivery costs and speeds.

How to create Australian shipping zones:

1. Go to Settings > Shipping and delivery
2. Under General shipping rates, click Manage rates
3. Click Create shipping zone and name it (e.g., “Australia”)
4. Select Australia from the country list
5. Add rate(s):
   • Flat rate
   • Carrier-calculated (e.g., Australia Post)
   • Free shipping (for orders over a certain amount)

Pro tip: Create separate rates for metro and remote regions if needed, as the delivery times for remote locations and costs vary significantly.

Read More: Shopify Development Cost in Australia

Set Up Shopify Order Tracking, Customer Emails, and Shipments for Australian Orders

Whether you’re shipping to Sydney or Broome, making sure your Shopify store is ready for Aussie customers starts with the right setup.

Here’s how to do it properly.

1. Choose Your Shipping Carriers Wisely

Not all shipping partners work the same across Australia. Choose reliable carriers that offer solid tracking and consistent delivery times.

Popular options in Australia:

• Australia Post – Trusted and widespread; supports rural delivery
• Sendle – Great for carbon-neutral shipping, especially in metro areas
• CouriersPlease – Budget-friendly for domestic deliveries
• Aramex / Fastway – Useful for regional routes

Quick Tip: Use Shopify Shipping if available for discounted Australia Post rates. As you will see below how we can set labels using that shipping option.

2: Add Tracking Numbers to Each Order & Send Email to Customers

Do you know that you can actually send tracking numbers through email to all your customers who order from Shopify? When you fulfil an order in Shopify:

1. Go to Orders > Select the order to fulfil
2. Click “Fulfil item(s)”
3. Enter the tracking number provided by your carrier
4. Select the shipping carrier from the drop-down
5. Click Fulfil items

Shopify will automatically send an email with the tracking link to your customer.

3: Enable Shipping Confirmation Emails

Make sure your customers get notified when their order is fulfiled.

• Go to Settings > Notifications
• Make sure “Shipping confirmation” and “Shipping update” are active
• Customise the email text to include expected delivery times for Australia

Tip: Mention typical delivery time ranges (e.g., “Metro areas: 2–5 business days”) to set expectations.

4: Add a “Track My Order” Page to Your Store

Help customers find their tracking info easily.

1. Go to Online Store > Pages > Add Page
2. Title it “Track My Order”
3. Add a tracking form from your app or embed Shopify’s native tracking block
4. Link to this page in your navigation menu

Example: Use ParcelPanel or AfterShip to create a branded tracking page.

5: Use a Third-Party Tracking App (Highly Recommended)

Shopify’s built-in tracking is basic. For a better experience:

Install a tracking app like:

• AfterShip – Tracks 700+ couriers including AU Post
• Parcel Panel – Clean design and branded pages
• Track123 – Great for automation

Features include:

• Real-time status updates
• Branded tracking pages
• SMS & email notifications
• Estimated delivery times by location

6: Customise Notifications for Australian Customers

Add helpful local info to your email templates:

• Typical AU delivery times
• Delays during holidays or natural events (e.g., bushfires, floods)
• Links to your “Track My Order” page
• Local contact hours and time zone (AEST/AEDT)

Consider using apps like Klaviyo or Omnisend to personalise emails further.

Read More: How to Speed Up Your Shopify Store for Better Performance?

Create Australia Post shipping labels within Shopify

Once you’ve set up your order tracking and shipping options, the next step is creating shipping labels directly within Shopify using Australia Post. This simplifies fulfilment and keeps tracking seamless for your Australian customers.

1. Set Up Shopify Shipping with Australia Post

To get started, you’ll need a MyPost Business account from Australia Post, which allows you to buy discounted shipping labels and print them directly from Shopify.

• Create your free MyPost Business account at auspost.com.au.
• In Shopify Admin, go to Settings > Shipping and delivery
• Scroll to Shipping carriers and fulfilment services and click Add carrier
• Select Australia Post and log in with your MyPost Business credentials to connect.

2. Buy and Print Shipping Labels

After you’ve successfully connected your Shopify store to your preferred shipping carrier, the next important step is to buy and print shipping labels for your orders.

• Navigate to Orders in Shopify
• Select the order to fulfil
• Click Create shipping label
• Choose Australia Post as the carrier
• Select package type and shipping service (e.g., Express Post, Parcel Post)
• Enter package weight and dimensions
• Review shipping cost and purchase the label
• Print the label directly (PDF file)

Tip: Use a thermal label printer for faster, more efficient printing.

3: Automate Tracking Updates

When you purchase a label through Shopify:

• The tracking number is automatically attached to the order
• Shopify sends a shipping confirmation email with tracking info to the customer
• Tracking details appear on the customer’s order status page

This automation saves time and reduces errors.

4: Ship Your Package

After printing, simply:

• Affix the label to your parcel securely
• Drop it off at an Australia Post outlet or arrange a pickup via MyPost Business

You can also print labels in bulk for multiple orders if needed.

Using Shopify Shipping with Australia Post streamlines your fulfilment, offers discounted rates, and improves customer experience with accurate tracking, all essential for serving Australian customers efficiently.

Managing Domestic and International Shipments

Shipping to Australian customers is just one part of your business. If you also serve international customers, managing both domestic and international shipments efficiently is key to smooth operations and happy buyers.

1. Set Up Separate Shipping Zones (If you still haven’t)

Shopify lets you create different shipping zones for domestic and international regions. This allows you to offer accurate rates and delivery estimates based on destination.

How to do it:

• Go to Settings > Shipping and delivery
• Under Shipping zones, create one for Australia (domestic)
• Create additional zones for countries or regions you ship internationally (e.g., New Zealand, USA, UK)
• Assign appropriate shipping rates and methods to each zone

2. Choose the Right Carriers for Each Market

Different carriers specialise in domestic vs. international shipments.

• Domestic (Australia): Australia Post, Sendle, CouriersPlease
• International: Australia Post international services, DHL Express, FedEx, UPS

Consider shipping speed, cost, tracking availability, and reliability when choosing carriers.

3. Customs and Documentation for International Orders

International shipping requires customs forms and accurate declarations to avoid delays.

• Use Shopify’s built-in customs forms for international shipments when purchasing labels via Shopify Shipping
• Clearly declare item contents, value, and purpose (e.g., gift, sale)
• Be aware of restricted or prohibited items for each destination country

4. Set Accurate Delivery Estimates

Communicate realistic delivery times based on destination:

• For domestic shipments: 2–7 business days (metro vs. regional)
• For international shipments: Varies widely (e.g., 5–14 days for nearby countries, longer for others)

Include these estimates in your checkout pages and notification emails.

5. Offer International Tracking

Ensure your international carriers provide tracking updates and integrate those tracking numbers into Shopify orders so customers can monitor their shipments.

Apps like AfterShip or ParcelPanel help consolidate tracking across multiple carriers and regions.

6. Consider Duties and Taxes

Clarify to your international customers if duties, taxes, or import fees apply. Decide if you want to:

• Include duties and taxes in the shipping price (Delivered Duty Paid – DDP)
• Let customers pay fees upon delivery (Delivered Duty Unpaid – DDU)

Make this clear during checkout to avoid surprises.

Managing shipments from Australia to both domestic and international customers requires thoughtful setup of shipping zones, carrier selection, and clear communication on delivery times and customs. Shopify’s built-in tools combined with third-party apps make this easier and improve customer satisfaction worldwide.

Read More: Headless Shopify Development: How to Get Started in Australia?

Best Practices for Customer Satisfaction in Australia

When selling to Aussie customers, fast delivery and clear communication can make or break their experience. Even with great products, slow or confusing shipping can lead to lost trust. Here’s how to keep Australian customers happy when shipping through Shopify:

1. Set Clear Expectations at Checkout

Australian shoppers value transparency. Always show estimated delivery times based on location, such as 2 to 4 business days for metro areas and up to 10 for remote regions. Mention which carrier you’re using and whether tracking is available. This helps build trust and reduces “Where’s my order?” support tickets.

2. Send Prompt Shipping Notifications

Once an order is fulfiled, send a clear shipping confirmation with tracking details. Shopify can do this automatically, but it’s worth customising the emails to include expected delivery times for Australian locations. You can also use apps like Klaviyo or Omnisend to send branded emails and SMS updates.

3. Use Reliable Carriers with Good Local Reach

Not all couriers are created equal in Australia. While Australia Post is the most trusted and far-reaching, carriers like Sendle, CouriersPlease, and Aramex offer reliable options depending on the region. Always choose carriers that support tracking and deliver consistently, especially in regional and rural zones.

4. Offer Free or Flat-Rate Shipping

Australian customers are more likely to complete a purchase if the shipping is simple and affordable. Offering free shipping over a certain cart value or flat-rate options reduces friction at checkout and makes costs more predictable for the buyer.

5. Provide a Local-Friendly Return Policy

Returns are part of the e-commerce experience. Offer a return method using familiar carriers like Australia Post or Sendle. Make sure your policy is clear, visible, and tailored to Australian consumer standards. Ideally, provide at least 14 days for returns and easy drop-off or pickup options.

6. Align Support With Australian Time Zones

If your customers are in Australia, your support should reflect that. Clearly state your business hours in AEST or AEDT and use auto-replies during off hours. This sets expectations and avoids confusion when customers reach out.

7. Request Feedback After Delivery

Once the order is delivered, send a follow-up asking for feedback or a quick review. It shows you care, gives you insight into your shipping experience, and builds long-term loyalty. You can even offer a small discount or reward in exchange for honest feedback.

Read More: How to Speed Up Your Shopify Store for Better Performance?

Case Study: How an Australian Outdoor Retailer Boosted Customer Satisfaction with Shopify Order Tracking

After implementing the solution, the retailer experienced a 40% reduction in customer inquiries about order status, significantly easing the support team’s workload. This improvement led to a 25% increase in overall customer satisfaction, driven by faster and clearer communication on shipping updates. Additionally, quicker resolution of delivery issues boosted repeat purchases and strengthened customer loyalty, contributing to sustainable business growth.

Results:

• 40% fewer order status inquiries
• 25% higher customer satisfaction
• Faster issue resolution and more repeat customers

Shopify Order Tracking FAQs

1. How do I set up order tracking on Shopify for Australian customers?

You can set up order tracking by enabling shipping confirmation emails, adding tracking numbers when fulfiling orders, and using third-party tracking apps like AfterShip or Parcel Panel tailored for Australian carriers such as Australia Post.

2. Can I customise the “Track My Order” page in Shopify?

Yes! You can create a dedicated page and embed tracking forms from apps or use Shopify’s native tracking blocks. Many apps allow you to brand this page to match your store design.

3. Do I need to create separate shipping zones for metro and remote areas in Australia?

It’s highly recommended. Delivery times and costs can vary widely, so separating zones helps set accurate shipping rates and expectations.

4. What carriers are best for shipping in Australia?

Australia Post is the most trusted and widespread, but Sendle, CouriersPlease, and Aramex are great alternatives depending on your needs and the regions you ship to.

5. How do I change my store currency to AUD after I’ve made sales?

Shopify doesn’t allow currency changes after sales have been made without contacting their support. Reach out to Shopify Support to guide you through the process safely.

Now that your post-purchase flow is sorted, focus on growth with our complete Shopify SEO guide.

How WP Creative Helps You Build a Shopify Store

At WP Creative, we don’t just set up shipping, we build Shopify stores tailored for Australian businesses and customers from the ground up.

We help with:

• Developing custom Shopify stores built for Australian audiences, with fast load speeds, mobile-first design, and locally relevant content.
• Setting up domestic and international shipping, including Australia Post, Sendle, CouriersPlease, and DHL.
• Creating branded “Track My Order” pages and email notifications that match your brand.
• Integrating payment gateways, tax rules, and compliance tools specific to Australia.
• Ongoing technical support during local business hours (AEST), so you’re never left waiting.

We know the local market, and we design every store to deliver a seamless experience, from homepage to checkout to delivery tracking.

Get in touch with WP Creative and let’s build something that works for your Australian customers.

Conclusion

Setting up order tracking on Shopify specifically for Australian customers is essential to provide a smooth post-purchase experience, build trust, and reduce customer inquiries.

By properly configuring your store location, currency, and shipping zones to reflect the Australian market, you can ensure accurate shipping rates and delivery times. Utilising reliable local carriers like Australia Post and integrating third-party tracking apps such as AfterShip or Parcel Panel enhances transparency and keeps customers informed.

Adding a dedicated “Track My Order” page and enabling automated shipping confirmation emails further improves communication, which is vital across Australia’s vast geography.

For store owners selling both domestically and internationally, managing separate shipping zones and clear customs documentation is key.

Ultimately, how you set up an order tracking page for Shopify tailored to Australian customers can dramatically improve customer satisfaction, reduce support workload, and increase repeat business.

With the right tools and setup, your Shopify store will not only deliver products efficiently but also deliver peace of mind to your customers, wherever they are in Australia.

Need help setting up Shopify order tracking for Australian customers? Work with an expert Shopify developer in Sydney.