Complete Website Solutions

Absolutely. You can upgrade or downgrade your subscription at any time, just give us 30 days’ notice.

We understand that you might have previously worked with freelancers on an ad-hoc basis, or you may not be ready to commit to a monthly plan. However, if your website is mission-critical, it’s crucial to have a dedicated and reliable team ready to assist. Our plans ensure peace of mind with a dedicated project manager and a website team that provides rapid responses, reliable support, and swift resolutions.

If you’re tired of waiting 48 hours for email ticket responses or urgent issue resolutions, our service plans are tailored to meet your needs efficiently.

Additionally, for one-off projects like website redesigns, landing page development, or special functionality, we offer project-based work. Feel free to send us your brief, and we’ll assess if it fits our project criteria.

Our approach involves monthly sprints and weekly delivery, guided by proactive project management. We plan everything in advance to ensure clarity on deliverables. It’s rare to have unused hours, but should it happen, your project manager will discuss how best to allocate them, potentially rolling them over to the next month.

Please note, for our Website Security Plans, hours are specifically allocated for regular checks, audits, and fixes, so unused hours typically do not carry over as they are pre-allocated to maintain your site’s integrity.

No contracts, no lock-ins. We work on a month-to-month basis, so if you’re not happy at any time just give us 30 days’ notice, and we’re gone. That doesn’t happen very often, though, so be prepared to have us quietly working away in the background for some time.

All plans require upfront payment to allocate resources and schedule the work.

There is no lock-in contract. Simply give us 30 days’ notice to cancel the plan so we can plan out our team’s resources and complete the regular work we have planned.

If you need additional work, simply reach out to your project manager. For significant tasks, we’ll provide an estimate, or for smaller tasks, we’ll proceed and include it in your next invoice. If you consistently need more hours, consider upgrading your plan to better suit your ongoing needs.

Yes, you are not locked in. You simply need to give us a month’s notice to cancel your next payment. However, once you experience our high-quality service, we doubt you will want to leave!

We never outsource our work to third parties. All tasks are handled by our dedicated, full-time in-house team located in Australia and Kathmandu.

Yes, we often manage multiple websites for our clients. We can review your sites and integrate them into our monthly workflow, provided your chosen plan sufficiently covers the scope of work needed.

If you are looking for WordPress website support services, please see more details here. You can also call us at 02 8278 7530 to discuss your needs or book a free consultation.